Our Story

It’s simple: a great service, by great people, at a great price.  

We live by the Three Fs: Fixed. Fully. First Time. We don’t offer sticking plaster repairs, and we don’t call a job done until we are absolutely certain that we’ve found the source of the problem and resolved it.

We’ve always prided ourselves on being the Centre that fixes the unfixable – we don’t shy away from the uncommon and unexplained, because our team of diagnostic technicians are phenomenally talented and dive headfirst into the problems other Centres back away from.

It’s all about giving people the opportunity to grow into the best they can be, which is why we give all our staff the chance to attend regular training from leading providers, including the manufacturers’ own learning centres. It keeps us all at the forefront of our craft and up to date on the latest developments in vehicle technology.

We believe that a great working environment leads to great work; so we’ve taken steps to ensure our staff stay on the top of their game. We’ve broken with tradition and don’t open on Saturdays like many other service centres do: because we believe our staff deserve a full weekend for themselves, so they can come back to work refreshed and ready to give 110%.

We’ve been diagnosing, repairing and servicing cars on this site since 2010. But that’s only a snapshot in our history as we’ve evolved to the company we are today. PSC was built on decades of experience in the highest levels of customer service in main dealers across Gloucestershire…with a few decades’ experience of engineering prowess thrown in for good measure. We are experts in our craft: and we continue training each and every one of our staff in the latest skills to ensure we stay that way.

Over the years we’ve invested and re-invested in the latest manufacturer diagnostic software and equipment. We’re the only Centre in Gloucestershire with full access to all three of VW Audi Group’s ODIS Diagnostics platform, Mercedes Star Diagnostics and BMW/MINI’s ISTA Diagnostics software, giving us a direct link to the Germany HQs and the ability to update your Digital Service History in full.

Our team of staff is our lifeblood. And we’re fortunate to have a big bunch of brilliant people at PSC – passionate, dynamic and innovative team members who bring their own unique set of skills and experience to our thriving business. Our team are all fully factory-trained, which means they know your car inside out: they’re true specialists and their expertise and excellence is what keeps us only one degree away from the main dealer.

We hope you’ll get to meet many of them yourselves (they’re always happy to say hello!) and here’s a little bit about them…

We know we have a responsibility to be an ethical business, so we do what we can to increase our sustainability and reduce our carbon footprint.

Our workshop is heated using recycled oil. That’s right – when we replace the oil on your car, that waste oil is collected by a recycling facility and returned to us as clean “eco-oil” which we use to power our heaters. It keeps our technicians nice and warm in the winter so they can keep servicing Cheltenham’s vehicles.

We’ve also recently converted all our lighting to LED. Not only does this use less energy but it reduces our electric bill: a saving we can pass on to our customers.