Service Advisor

Service Advisor – Monday to Friday. No Saturdays. Ever.

£29,000 basic + uncapped bonus | OTE c.£37,000 | Cheltenham

AUDI | VW | BMW | MERCEDES-BENZ | SKODA | SEAT | MINI | CUPRA

A slightly unusual decision (and a rather good one)

On paper, a garage should open on Saturdays. More hours, more cars, more money. It's obvious.

We don't.

We think a guaranteed weekend is worth far more than it looks. A 1-in-3 Saturday rota doesn't just cost you a third of your weekends. It hangs over the rest of them too. So we've given them back to you: Monday to Friday, 8:00am–5:30pm, and then you're off to enjoy yourself.

Who we are

We're PSC, Gloucestershire's premier independent specialist for German vehicles. Our customers could go to a main dealer. They come to us because they trust us, and trust turns out to be a better product than a glass showroom and a free espresso machine. We take our work very seriously and ourselves not too seriously.

What the job really is

On paper, you book cars in and hand them back. In practice, you're a translator and a reassurer.

Our technicians produce diagnostic findings that are very precise and not very poetic. Your job is to turn "intermittent fault in the high-pressure fuel system" into something a customer understands, believes and feels good about approving.

We only recommend work a car genuinely needs, and we explain exactly why. Honest advice sells better than pushy advice. It's one of the few places where good ethics and good business agree completely.

You'll be one of our two Service Advisors, working alongside our two Workshop Controllers, Estimator and Service Manager. You'll be the friendly face (and voice, and inbox) of PSC, from first booking to final handover.

Is this you?

• You have at least 2 years' experience as a Service Advisor, ideally at a franchised dealer or premium specialist
• You know your way around a car: engines, drivetrains, electrics and core systems, well enough to explain a problem rather than just read it out
• Bonus points if you know your Audis from your Skodas and your MINIs from your Mercs
• You're curious about hybrid and electric tech, which is arriving whether any of us like it or not
• You stay calm and cheerful when the phone's ringing, the diary's full and there's a customer at the desk
• You're organised, notice the details, and are a proper team player who's happy to take the lead

What's in it for you?

• £29,000 basic salary
• An uncapped bonus scheme with a realistic, proven OTE of around £37,000
• Monday to Friday, 8:00am–5:30pm
• No Saturdays. Ever. (See above for why that's worth more than it sounds.)
• 33 days' holiday a year (25 days plus 8 bank holidays)
• A pension scheme
• A small, friendly team where your work actually gets noticed

Fancy it?

Apply below.

To stand out, tell us in a line or two about a time you explained something complicated to a customer and they thanked you for it. We'll invite shortlisted candidates in for a chat and a cuppa.