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Technical Service Advisor

Technical Service Advisor - German Autocentre - Cheltenham

AUDI  |  VW  |  BMW  |  MERCEDES  |  SKODA  |  SEAT  |  MINI

We're looking for a brilliant person to join our front of house team: someone with an eye for detail, unrivalled professionalism, superb communication skills and a positive attitude to be the face of our company. Does that sound like you? Then read on...

About us

PSC Autocentre is Gloucestershire’s premier Independent Specialist German Vehicle Service Centre.

Our clients expect the very best, and we’re committed to giving them the very best - each and every time they visit us. We pride ourselves on offering a customer experience that is flawless, efficient and attentive. And as the very first people our customers see, email or speak to, our Service Advisors are responsible for making that happen! 

About you

Excellent customer service isn't enough for you: it needs to be exceptional! You put your fabulous people skills to use with every client to provide assistance that is professional, polite, precise and positive. 

You are a people person who is great at building lasting relationships with clients, colleagues and suppliers. Your communication skills - both written and spoken - are unrivalled. You can proficiently handle interaction with customers face to face, by phone, via email, and on social media. 

You have at least two years’ experience in a similar role, and possess strong vehicle technical/electrical/mechanical awareness.

You understand the fundamentals of vehicle engines, drivetrains and other core mechanics and systems; meaning you can confidently translate the complex diagnostic findings and repair reporting from our Technical Team into a summary that maintains understanding and trust with our clients. You're dedicated to consistently refreshing your vehicle knowledge to keep up to date with the latest in technical advancements, and you're keen to evolve that learning into hybrid and electric vehicle technology.

You are organised, show attention to detail, and are results-driven. You have excellent time management skills, meticulous planning, and the ability to juggle an ever-changing and often demanding workload. You're adaptable, you're not easily flustered and you thrive in a busy environment. 

You are a team player. You respond well to direction but you're happy to take the initiative too. 

You have at least two years’ experience in a similar role, and possess strong vehicle technical/electrical/mechanical awareness.

About the role

You'll be one of two customer service advisors, reporting to our Workshop Controller. 

 

This role comes with:

  • £26,000 basic salary with an uncapped bonus scheme with a realistic, proven and highly achievable OTE of £31,000 per annum
  • Working hours Monday-Friday 8:00am-5.30pm (we've broken with convention and do not open Saturdays!)
  • 24 days holiday per annum [plus 8 national Bank Holidays]
  • Pension scheme

What comes next?

We will invite successful candidates to interview. We may also ask you to complete a short practical test to demonstrate why you're the perfect person for the role.

If you think you've got what it takes to join our team, complete the form below or send your CV and a covering letter to talent@pscautocentre.co.uk.

We look forward to hearing from you!

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