Workshop Controller

Workshop Controller – Join a Team That Sets the Standard

Looking to join a close-knit team that truly values its customers and is committed to delivering an exceptional customer experience and high-quality products? Then we’d love to hear from you!

We’re an independent German Vehicle Service Centre that takes great pride in what we do. From the moment a customer walks through our doors, we go above and beyond to surpass their expectations — not just once, but every time. That’s why we focus on customer retention and long-term relationships rather than just quick fixes.

This is a active, people-facing leadership role at the heart of our success, ensuring that every job is completed efficiently, profitably, and to the highest standard. You’ll be expected to interact directly with customers, suppliers, and all members of our team. We value flexibility, so you’ll also need to support and assist your other office-based colleagues as needed — your fluidity and adaptability will be key to keeping the whole operation running smoothly.

Our ten-ramp workshop is well-equipped with everything you need, and we’ve built a fantastic company culture where teamwork, respect, and camaraderie are all part of the day.

What You’ll Be Doing:

🔧 Keeping the workshop organised, efficient, and running like a well-oiled machine.
🚗 Allocating jobs to the team and ensuring they’re completed to a high standard.
💬 Supporting front of house, control room, and workshop teams while maintaining honest, clear communication with customers.
🤝 Regularly liaising with customers and suppliers to ensure transparency and smooth operations.
👥 Providing support across departments and stepping in where needed to keep things flowing.
🚗 Maintaining productivity and performance in a team of seven talented technicians.
👊 Leading by example—demonstrating pride in your work and keeping morale high.
📋 Ensuring servicing, diagnostics and repairs meet the highest standards, keeping customers coming back time and time again.

What We’re Looking For:

✔ 3+ years’ proven experience in workshop control or as a service manager, ideally within a successful independent service centre.
✔ A real people person — able to build rapport with staff, customers, and suppliers alike.
✔ Someone who takes pride in their work and has a keen eye for detail.
✔ A problem solver who thrives in a fast-paced, hands-on environment.
✔ Strong understanding of technical diagnostics, repair methods, tools, and equipment.
✔ Leadership skills — you can motivate, support, and get the best from your team.
✔ Confident in both the workshop and the office, with the ability to bridge the gap between technical and customer-facing roles.
✔ Results-driven attitude — you understand how to drive efficiency, maximise profitability, and minimise loss.
✔ Exceptional organisation and time management — you thrive in a busy environment and can juggle multiple tasks with ease.

Why Join Us?

✨ Work for a business where you’re truly valued, not just a number.
🌱 Opportunity to grow and progress with a forward-thinking, expanding business.
👊 Great work/life balance — we know life outside of work matters too.
🚀 Be part of a positive, friendly team that supports and uplifts each other.
🫡 Respect, recognition, and a voice in how things are done.
🔧 Top-quality equipment and facilities to make your job easier.
💰 Competitive £34,000 basic salary + uncapped bonus (realistic and proven OTE of £40,000 per annum).
📅 Monday–Friday, 8:00 am–5:30 pm — no Saturdays!
🏖 33 days holiday per year (including 8 national Bank Holidays).
💼 Company pension scheme
🎅 Workshop closes for the Christmas period so you can switch off and return refreshed.

We’re not trying to be the cheapest. We're committed to being the best.
Our clients choose us because they want the job done properly, the first time, with honest communication, quality parts, and a skilled, dedicated team behind the scenes.

If this sounds like your kind of place, we’d love to hear from you!

Please send your CV along with a covering letter telling us why you’re a great fit for the role. Drop us a message—we can’t wait to chat!